Frequently asked questions
Clear answers about Orchid Review, fit, evidence, deliverables, human responsibility, sensitive information, and how to begin.
What the Review does, who it is for, and which recurring issues make a useful starting point.
Orchid Review is a focused, founder-led examination of adjudicated professional claims and remittance evidence. It helps a specialty practice clarify what appears supported, what remains uncertain, and what may warrant action.
Orchid Review is for qualified professional specialty practices with a recurring claim issue and a responsible internal reviewer. Outpatient professional podiatry is Orchid's initial market focus, but other professional specialties may be considered through fit-based qualification.
Bring one recurring, answerable professional-claim issue that has appeared in adjudicated results or remittance evidence. A bounded question is more useful than a request for a broad audit.
The evidence Orchid examines and the focused output an accepted Review provides.
Accepted Reviews use properly de-identified adjudicated professional-claim and remittance evidence exchanged through a non-public method confirmed before transfer. Do not send evidence through the public website or introductory Contact form.
A focused written findings summary and founder walkthrough covering supported observations, uncertainty, evidence gaps, and potential next actions. Findings support qualified human review and do not guarantee payment or payer acceptance.
How fit, evidence, scope, and commercial terms are confirmed.
Discuss a recurring claim issue. The founder-led conversation confirms the recurring issue and whether a Review may be a fit. We work with a limited number of qualified specialty practices and confirm fit, evidence, and scope before each Review begins.
Qualified early practices may receive one focused initial Review at no cost. Any accepted scope and commercial terms are confirmed before the Review begins.
Who decides what to do and what must stay out of public website channels.
Qualified people remain responsible for decisions and action. Orchid does not make autonomous billing decisions.
The public website accepts only limited business contact information. Do not submit patient information, claim or remittance records, clinical details, payer documents, screenshots, files, sensitive financial information, or other PHI through public channels.
Scrubbers typically identify formatting, coding, or field-level conflicts before submission. Orchid Review begins with adjudicated claims and remittance evidence, then organizes one recurring issue so a qualified person can decide what the available evidence supports and what to do next.
Discuss a recurring claim issue
15 to 30 minutes. Discuss one recurring billing, claim, or reimbursement issue and whether Orchid Review may be a fit.